The complete toolkit behind a well-run IT operation.
Between an agent's first check-in and the monthly report your client reads, Lmein keeps every workflow connected, documented and running on rails.
Infrastructure health, streamed live.
The lightweight Lmein agent streams telemetry from every Windows, macOS and Linux endpoint at sub-minute resolution. Define thresholds per asset class, silence noise during maintenance windows and route alerts to whoever is on call.
- CPU, RAM, storage, network, services, processes and event logs
- SNMP coverage for switches, routers, printers and UPS hardware
- Custom checks written in PowerShell, Bash, Python or as HTTP probes
Hand the routine 80% to machines.
Visual runbooks, scheduled jobs and event-driven triggers. The automation engine clears disk pressure on its own, deploys software, rotates credentials, enforces policy - or simply opens a ticket with full context attached.
- Branching logic, retry steps and rollback paths
- A curated script library reviewed by our engineers
- Approval gates and per-tenant execution limits
Take the keyboard without leaving your seat.
Unattended access for servers and attended sessions for end users, built right in. Nothing to install in the browser, no metered bandwidth, no separate vendor invoice.
- File transfer, multi-monitor and terminal access
- Every session recorded for compliance and training
- Granular RBAC over who connects, when and to what
Deep where it counts. Nothing bolted on.
Every module does one job properly and shares context with the rest - no integration gymnastics to make them cooperate.
Patch management
Windows, macOS and third-party updates with staged rollouts, maintenance windows and reboot rules per device group.
SLA and ticketing
Every alert opens a ticket, every ticket sits under a contract, and every breach points to a clear fix path.
B2B CRM
Accounts, contacts, contracts and renewals tracked natively - each device record points straight at its owner.
Network discovery
Subnets, devices and dependencies mapped automatically, re-scanned on a schedule you set.
Identity and RBAC
Single sign-on via Microsoft Entra and Google Workspace. Granular roles, per-tenant scoping and complete session logs.
Reporting
Client-ready branded reports. Export to PDF, deliver on an email schedule or pull everything through the API.
Public API and webhooks
A documented REST API and outbound webhooks feed events into your warehouse, PSA or chat tools.
Multi-tenant
Designed for MSPs from the first line of code: isolated client data, white-labeled portals and per-client billing.
Security baseline
Drift detection, vulnerability ranking and policy enforcement across every supported device.
Fits the stack you already pay for.
Nothing gets ripped out. Lmein links to your identity provider, ticketing, documentation, billing and chat out of the box.
Microsoft Entra ID
SSO with SCIM provisioning
Google Workspace
SSO with directory sync
Okta
SSO and lifecycle management
Slack
Alerting and on-call
Microsoft Teams
Alerting and approvals
QuickBooks
Billing integration
Stripe
Subscription payments
Webhooks and REST API
Wire up anything else
Security comes first, never as an upsell.
Lmein is engineered and operated in the United States with a security model aimed at regulated industries. Encryption is always on - in transit and at rest. Access is least-privilege by default. Logs are tamper-evident.
- TLS 1.3 for traffic, AES-256 for storage
- Mandatory MFA with hardware-key support
- Continuous monitoring under internal SOC procedures
- Documented data-handling and incident response policies
